About placing an order

1. Please confirm that you meet the technical requirements before placing an order
2. You may place an order with us by ordering via our online checkout process, where you will be given the opportunity to check your order and to correct any errors.
3. Our acceptance of an order takes place when we despatch the password details to you. This will be dispatched to you by email only, using the email address you have provided to us.
4. Despatch for a single user will usually take place within a few minutes of our receiving your order.
5. Despatch for multiple passwords will be sent at the nearest opportunity during office hours 09.00 – 17.00 GMT Monday to Friday
6. Our contract will be made with you when we dispatch the password to you and you will be charged, unless we notify you that we do not accept your order or you have cancelled your order.
7. We may refuse to accept and to dispatch an order:
1. where our services are not available for whatever reason;
2. where we cannot obtain authorisation for your payment;
3. if there has been a pricing, product description or product error; or
4. if you do not meet any eligibility criteria set out in our terms and conditions.
8. Please note that once you have received the password(s) you shall not be entitled to a refund.
9. All our prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.

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